Flagtvonline ( Follow the Flag ) – Return & Refund Policy

Thank you for shopping with Flagtvonline ( Follow the Flag ). We are committed to delivering quality products and ensuring customer satisfaction. Please review our return and refund policy below to understand your rights and options in the event of a problem.

I. Contacting Support

To request assistance for any issue related to your order, reach out to us via [email protected] within 10 days from the date your package was delivered. Support requests made after this period may not be eligible for resolution.

II. What Qualifies for a Return or Exchange?

As all of our products are created on demand and customized per order, we are only able to offer exchanges or refunds for orders that fall under the following categories:

  • The product significantly differs from the description or product listing

  • You received the wrong item, size, or color, or parts of the order are missing

  • The product arrived damaged or defective due to production or shipping

  • The package was lost during delivery and cannot be located

  • A system or production error occurred on our part

We do not accept returns based on customer preferences or if incorrect information was submitted during checkout.

III. Request Process

To initiate a return or exchange, please send an email to [email protected] with the following:

  • Your order number

  • Photos or a video clearly showing the issue and shipping label

✔ Ensure the item is placed on a flat surface
✔ Include a ruler or measuring tape if print size or placement is the concern
✔ Make sure the defect is clearly visible in the images

Once your claim is validated, we’ll arrange for a replacement or refund without requiring the return of the faulty item (in most cases). Replacement shipping times will follow our normal delivery schedule.

IV. Returning Items (If Required)

If a return is deemed necessary by our support team, we will provide you with return instructions.

Return Address:
PO Box 1261 Pleasant Grove, UT 84062, United States.

Important Notes:

  • Returns must be sent via mail

  • Customers are responsible for the return shipping cost

  • The returned product must be in original condition: unused, unwashed, in its original packaging, and with tags

  • Unauthorized returns will be declined and will not be refunded or replaced

Always await instructions from our Customer Support Team before mailing anything back.

V. Refund Conditions

We provide full refunds or replacements only in the following situations:

  • Your order was successfully canceled before production began

  • Your order didn’t arrive within 30 business days

  • The item is defective, misprinted, or incorrect

  • Your product was damaged due to our manufacturing or shipping process

  • Your parcel was lost and cannot be recovered

To request a refund, submit your order number and supporting media (photos/video + shipping label) to [email protected].

VI. How Refunds Are Processed

  • Once verified, your refund will be issued within 7 business days

  • Refunds are returned to your original payment method

  • Bank processing times may vary — please check with your provider if there’s a delay

For any questions before initiating a bank dispute, please email [email protected] for further support.

VII. Non-Refundable Cases

We are unable to process refunds or accept returns in these scenarios:

  • Buyer’s remorse or change of mind after placing the order

  • Orders placed with incorrect size, design, or address

  • Products that have been used, worn, washed, or are not in original packaging

  • Returns sent back without authorization

  • Items purchased with promotional discounts or coupons

  • Claims submitted over 60 business days after the order date

Please ensure your order details are correct before finalizing your purchase.

VIII. Final Notes

At Flagtvonline ( Follow the Flag ), your satisfaction matters to us. We handle each claim seriously and fairly, but we reserve the right to decline any request that does not comply with this policy.

For further assistance, please reach out to us at [email protected].